Where this policy applies on c88q
It covers everything you do after you reach c88q.cam or open the c88q app: registering, depositing with bKash, Nagad, Rocket or Upay, joining a game, and talking to support in live chat. It also covers the emails and SMS messages we send about your account.
It does not cover pages we link to but do not run. If a game provider's help page or your mobile wallet app asks for details, that page follows its own rules, not ours.
What c88q collects when you register
We ask for the smallest set of details that lets us open an account, take a deposit and pay a withdrawal. Registration on c88q collects:
- Full name, mobile number and email, so we can match your payment and send security codes.
- Date of birth, so we can confirm you are 18 or older before any bet is placed.
- District and address, used when a payment needs a location check.
- A password chosen by you. We store it in hashed form and staff never see the plain text.
- Device, browser and app details, including which c88q app version you are running, so we can spot login attempts that do not fit your normal pattern.
You can browse the c88q home page and read game rules before signing up. Nothing above is collected until you create an account.
Records that build up while you play
Once your c88q account is live, each deposit from ৳400 upward, each withdrawal request from ৳1,200 upward and each bonus claim is written to your history. Game rounds are logged with the stake, result and time so a dispute can be settled from facts rather than memory.
Live chat conversations are stored with your c88q account number attached. This matters when you ask for a withdrawal limit or query a bonus, because the next agent needs the same version of the story you were given.
What we hold, and who inside c88q can open it
Access is split by job. A support agent cannot read a KYC document, and a payments clerk cannot reset a password. The table below is a plain summary of that split.
| Record | Why it exists | Who can view it |
|---|---|---|
| Account details | Login, age check, security codes | Support, security team |
| Deposit and withdrawal history | Matching wallet payments, refunds | Payments team |
| KYC documents (NID, passport, driving licence) | Verification before a first payout | Verification team only |
| Game rounds and bonus claims | Turnover checks, dispute handling | Bonus and risk team |
| Live chat transcripts | Consistency between agents | Support leads |
How long records stay with us
Active accounts keep their full history. After you close a c88q account, we keep payment and identity records for as long as the financial rules that cover us require, then delete them. Chat transcripts and marketing preferences are kept for shorter periods, since their only job is handling a query or remembering an opt-out.
If you ask us to delete something we are not required to keep, we do it and confirm in live chat. Where a record must stay, we say which record and why.
What you can ask us to do with your data
Any request starts in c88q live chat, which is open 24/7 in English. Quote your account mobile number and say which of these you want:
- A copy. We send a summary of the details held on your c88q account.
- A correction. Wrong name spelling or an old address is fixed after a quick check.
- A deletion. Applied where no payment or identity duty keeps the record alive.
- An opt-out. Promotional SMS and calls stop; security messages about your account continue.
- Account closure. We close the c88q account and stop further deposits and bets.
Requests are handled in the order they arrive, and the agent tells you what will happen next before the chat ends.
Security on our side, and on yours
Traffic between your device and c88q is encrypted. Passwords are hashed, admin access is limited by role and logged, and a change of device triggers a fresh code check.
The weakest point is usually the code sent to your phone. No c88q staff member will ask for it in chat or by call. If someone does, end the conversation and report it to support. Keep your bKash and Nagad PINs to yourself for the same reason.
Age checks before an account opens
c88q is for adults only. Registration asks for a date of birth, and if a check suggests the details do not match, we ask for an NID, passport or driving licence before play continues. An account found to belong to someone under 18 is closed, and any deposit is returned through the same payment method it came from.
When this page changes
We update this page whenever the way we handle data changes, and the current version always sits at c88q.cam/privacy. A change that affects what you are asked to share, or who can see it, is announced in your c88q account inbox before it takes effect. Continuing to use the account after that point means the updated text applies.
Privacy questions players send to live chat
Does c88q ever see my bKash PIN?
No. The PIN is typed on the bKash screen, not on c88q. What reaches us is a transaction reference, the amount and a success or failure status.
Who looks at my NID photo?
Only the verification team handling your first withdrawal. The review normally finishes within 12 hours, and support agents see the outcome, not the image.
Can I close my account and keep an open bonus?
Closing a c88q account does not remove wagering duties already attached to a bonus. Finish or forfeit the bonus first, then ask live chat to close the account.
Are chat messages kept after the conversation ends?
Yes. A transcript is stored against your account so a later agent can check what you were told about a payment, a limit or a bonus.
How to reach the c88q privacy team
Open live chat from any c88q page and type "privacy request" to be routed to the right desk. Support runs 24/7 in English and can log the request, confirm what we hold, and set out the next step. If chat is busy, the help centre pages explain the same process, and the agent picks up the thread when you return.
Want the rules that sit beside this page? Read the Terms & Conditions, or go ahead and open a c88q account.