Your Account and What You Accept
By tapping Sign Up, or by logging in to an account you already hold, you accept this document in full. If any part of it does not suit you, stop playing and ask live chat to close the account. c88q may refuse a registration or end an account when these rules are broken.
Only one version of this page applies at a time. The text published here replaces older versions of the same document, so it is worth reading again before a large deposit.
Who Can Open an Account in Bangladesh?
You must be 18 or older and allowed to gamble in the place you are playing from. You open the account in your own name, with your own phone number and your own bKash, Nagad, Rocket or Upay wallet. An account used by somebody else, or funded from a wallet that is not yours, can be frozen while ownership is checked.
One person holds one c88q account. Second accounts on the same device, phone number, wallet or National ID are treated as duplicates, are closed, and any bonus taken on them is removed.
The Details You Provide Have to Be Real
Name, date of birth, phone number and address should match your National ID, passport or driving licence. A misspelling at sign-up is easy to correct; a name that belongs to someone else is not. If the details on the account do not match the documents you send at the first withdrawal, c88q will ask for a correction before any money leaves the account.
Deposits: what counts, and what comes back
Deposits start at ৳400 and usually credit in about 6 minutes through bKash, Nagad, Rocket or Upay. Send money from a wallet registered in your own name and keep the transaction ID until the balance shows. A payment that arrives without a matching account reference is checked by hand before it is added.
Money that reaches c88q from a stolen card, a hijacked wallet or a third-party agent is reversed and the account behind it is closed. No member of staff will ever ask for your wallet PIN or a one-time password. Anyone who does is not from c88q.
| Rule | Limit |
|---|---|
| Smallest deposit accepted | ৳400 |
| Deposit time to credit | About 6 minutes |
| Smallest withdrawal | ৳1,200 |
| Most you can withdraw in one day | ৳220,000 |
| Payout time after approval | About 20 minutes |
| Document check at first payout | Up to 12 hours |
| Bonus turnover before withdrawal | 9 times the bonus |
Withdrawals: the four steps c88q follows
A payout request is not a bet and cannot be cancelled once it is approved. Here is the full route from request to wallet.
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Request the payout
Open the wallet section, choose the amount, and confirm the wallet number. The minimum is ৳1,200 and the daily ceiling is ৳220,000 per account.
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Send one photo ID
A first withdrawal needs a National ID, passport or driving licence. Upload it in the wallet section, never in chat, so it stays attached to your file.
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Wait for the check
Documents are reviewed in about 12 hours. The very first payout gets one extra check that can take up to 1 hour before it is released.
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Money reaches your wallet
Approved payouts land in about 20 minutes on bKash, Nagad, Rocket or Upay. The wallet name must match the name on the c88q account.
Bonus money answers to its own rules
The 100% welcome offer matches your first deposit up to ৳14,500. It is bonus credit, not cash: it must be wagered 9 times on the qualifying games before it becomes withdrawable. Reload offers, the 27% reload bonus, the 1.2% daily cashback and the ৳525 referral credit each carry separate terms on the bonus page.
An offer runs for 7 days from the moment it is claimed. Bonus balance is removed when an account is closed for multi-accounting or payment reversal. Asking for a withdrawal before the turnover is finished cancels whatever bonus is left, though your own deposit stays yours.
Fair play: what gets a c88q account closed
Play the games as they are meant to be played. c88q closes accounts, and keeps any balance tied to the activity, when it finds matched betting across two accounts, software that automates spins or bets, several accounts sharing one device or one wallet, or bonus hunting that moves money between accounts to unlock offers.
Casino results come from the game providers, including Evolution, Spribe, Pragmatic Play, JDB and KA Gaming. c88q cannot change a spin result and cannot refund a finished round because it went badly. If a round is cut off by a dropped connection, the outcome is whatever the provider recorded on its side.
Void bets, wrong prices and human error
A price shown in error, a market settled on the wrong result, or a bet accepted after a match has started can be voided. When that happens the stake returns to your balance and the bet is marked void in your history. c88q corrects obvious pricing mistakes the same way, and that correction is final.
Complaints: how a c88q dispute moves forward
Start in 24/7 live chat. Say what happened, give the bet ID or the transaction ID, and attach a screenshot if you have one. Most questions about a deposit, a bonus balance or a locked account are settled in that first conversation.
If the first answer does not close the matter, ask for the case to be escalated and keep the reference you are given. Account and transaction records decide a dispute, so raise it as soon as you notice the problem.
Where c88q's responsibility ends
c88q runs the platform, the wallet and the support desk. The games belong to the studios that build them, and their own rules decide how a round plays out. c88q is not responsible for a phone that loses power, a mobile data cut, or a delay caused by a wallet provider.
Play with money you can afford to lose. Deposit limits and a self-exclusion can be set from live chat at any time, and both take effect immediately.
When these terms change
c88q updates this page when payment rules, bonus conditions or local law change. A new version applies to activity from the day it is published, not before. Check the page before a large deposit, and if a change does not suit you, close the account before your next wager.
Short answers about the fine print
Jump to a question
Do I need to verify my ID before I deposit?
No. You can register and deposit with a phone number and a wallet in your own name. Verification is asked for before the first withdrawal, and the c88q team reviews documents in about 12 hours.
Can two people in one house share a c88q account?
No. One account belongs to one person. If two people in a household both want to play, each opens an account with their own number, wallet and documents. Accounts sharing a device or a wallet are closed.
What happens if I withdraw before finishing the 9x turnover?
The bonus balance and any winnings it produced are cancelled. Your own deposits and real winnings stay withdrawable, so nothing you paid in is lost.
Is the ৳220,000 daily cap per account or per wallet?
Per account. A request above the cap is split across days, and higher c88q VIP tiers raise the limit.
Who do I contact if a deposit never showed up?
Open 24/7 live chat with the wallet name, the amount and the transaction ID. Most missing deposits are traced in the same session. Money sent from a wallet in someone else's name is returned after review.